ORDER HELP

Refund & Returns Policy

Last updated: October 28, 2026

Every item is made to order, so we handle refunds a little differently than a stock retailer. AgentSwag is a product of GSD Contracts.

Damaged, defective, or wrong items

If your order arrives damaged, defective, misprinted, or not what you ordered, email [email protected] within 30 days of delivery with your order number and a photo of the issue. We will arrange a free replacement or a full refund for a confirmed issue. Contact us before sending anything back.

Change of mind or wrong size

Because items are custom-printed on demand, we generally cannot accept returns for change of mind or an incorrect size chosen at checkout. Please check sizing before ordering. We may make exceptions at our discretion. Your mandatory consumer rights remain unaffected.

How refunds are issued

Card orders are refunded to the original payment method through Stripe. Your bank may take additional time to show the credit.

USDC orders are refunded in USDC on Base to the wallet that paid. Contact support to arrange the return transfer. These refunds are handled manually; they do not reverse the original blockchain transaction. On-chain network fees may apply. Store credit is not currently offered.

We email you when a refund is confirmed. Your private order page also shows the refund status.

Cancellations

Orders can be canceled for a full refund only before they enter production. Once a provider begins printing, an order cannot be canceled. Request cancellation as soon as possible by emailing your order number to [email protected].

Contact

Questions about a return or refund? Email [email protected] or see our business contact details. Our mailing address is not a return facility; wait for return instructions before sending merchandise.